OSENC Magnetic Separation
Warranty and After-Sales Support
Warranty coverage must be stated in the accepted quotation or sales contract for the specific magnet, magnetic assembly, or magnetic-separation product. We explain the intended support framework but does not create a fixed warranty period or remedy by itself.
What the Written Warranty Should Identify
- Covered product, order, drawing revision, and manufacturer/supplier
- Warranty duration and exact starting event
- Covered manufacturing defects and agreed specifications
- Required inspection, installation, operation, and maintenance records
- Claim notice period, evidence, return authorization, and investigation process
- Available remedies and responsibility for freight, labor, travel, duties, and downtime
Potential Support Scope
Depending on the contract, OSENC may coordinate drawing clarification, installation drawings, electrical documents where applicable, video guidance, remote troubleshooting, inspection review, replacement parts, repair assessment, or manufacturing-partner support. Overseas on-site service is not included unless expressly quoted.
Items Commonly Outside Warranty
- Normal wear of belts, liners, seals, bearings, scrapers, coatings, and other consumables
- Incorrect installation, voltage, alignment, handling, storage, cleaning, or maintenance
- Operation above agreed load, speed, temperature, pressure, corrosion, or environmental conditions
- Damage from impact, contamination, site equipment, accident, or unauthorized modification
- Performance claims not included in the approved specification or acceptance method
- Natural variation or cosmetic condition within the agreed drawing/visual standard
Final exclusions must be reviewed for the product, contract, and applicable law.
Magnetic Performance Claims
A decrease in measured field or force must be evaluated with the same instrument, fixture, position, gap, temperature, and method used for acceptance. Separation performance also depends on material, feed, buildup, speed, working distance, and maintenance. Process changes are not automatically product defects.
Customer Claim Evidence
Provide order and batch, affected quantity, photographs/video, measurements with method and instrument, operating conditions, installation records, date first observed, containment action, and available samples. Do not dispose of disputed products before return or inspection instructions are agreed.
Spare Parts and Wear Planning
Equipment quotations should identify recommended belts, bearings, rollers, scrapers, seals, sensors, fasteners, and motor/reducer information where applicable. Confirm which items are included, their storage needs, and expected replacement method.
Next Step
Contact OSENC for warranty or quality support with the order reference and evidence.
Request Warranty Review
Provide the order, product, dates, operating conditions, maintenance, failure evidence and requested outcome. Submission does not confirm coverage.
Project Support
Need documents, testing support or after-sales help?
Send your order reference, product details, application condition, requested document and supporting photos or videos so we can route the request correctly.
Frequently Asked Questions
Why is “Potential Support Scope” important for this decision?
Depending on the contract, OSENC may coordinate drawing clarification, installation drawings, electrical documents where applicable, video guidance, remote troubleshooting, inspection review, replacement parts, repair assessment, or manufacturing-partner support.
Why is “Items Commonly Outside Warranty” important for this decision?
Final exclusions must be reviewed for the product, contract, and applicable law.
Why is “Magnetic Performance Claims” important for this decision?
A decrease in measured field or force must be evaluated with the same instrument, fixture, position, gap, temperature, and method used for acceptance.